Privacy
Privacy Policy for MM Building Surveyors
Effective Date: 4 September 2026
MM Building Surveyors Ltd (“we”, “us”, or “our”) operates the website mmbuildingsurveyors.co.uk. This privacy policy explains how we collect, handle, and safeguard your personal data when you visit our website or get in touch with us regarding surveying services. We are fully committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Company Name: MM BUILDING SURVEYORS LTD
Company Number: 13693419 (Registered in England and Wales)
Registered Office Address: St. Gilgen Station Road, Staplehurst, Tonbridge, England, TN12 0QQ
Email: [email protected]
MM Building Surveyors Ltd is the data controller responsible for your personal data.
2. The Information We Collect
Our website is purely informational and does not process payments or online bookings directly. Personal data collection is limited to what you provide directly to us:
Enquiry & Contact Details: When you contact us via our website forms or direct email, we collect your name, email address, phone number, and any property or project details included in your correspondence.
Technical & Usage Information: When you access our website, our hosting servers may automatically log standard connection data, including your IP address, browser type, device information, and pages viewed.
We do not collect payment card information, financial records, or sensitive personal data through this website.
3. Why and How We Use Your Data
We use your personal information solely for legitimate professional purposes:
To evaluate your survey requirements, provide fee quotes, and respond to queries.
To administer communication prior to entering into a formal agreement for surveying services.
To maintain website security, prevent fraud, and monitor server health.
Under the UK GDPR, our lawful bases for processing your data are:
Legitimate Interests: To effectively run our practice, respond to initial enquiries, and communicate with prospective clients.
Contractual Steps: To provide fee proposals and prepare survey instructions at your direct request before a formal contract is formed.
4. Cookies and Analytical Tools
Our website may use necessary functional cookies to ensure reliable operation and security. If we implement non-essential analytical cookies to monitor website performance, we will present a cookie consent banner beforehand so you can choose your preferences. You can also disable or clear cookies at any time through your internet browser settings.
5. Data Sharing and Third Parties
We will never sell, trade, or rent your personal data to third parties. We only share information with trusted third-party service providers who assist our operations (such as secure web hosting and IT support providers). These partners act under contractual terms requiring complete confidentiality and strict compliance with UK data protection legislation.
We may also disclose your data if legally required to do so by law enforcement, regulators, or statutory authorities.
6. Data Retention and Security
We apply robust technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, accidental loss, or alteration.
General prospective client enquiries that do not result in an instruction are retained only as long as necessary to resolve your request (typically up to 12 months) before secure deletion. Once a formal survey instruction is agreed, retention is governed by our statutory and professional indemnity obligations (typically 6 to 15 years under English law).
7. Your Legal Rights
Under UK data protection law, you hold several statutory rights regarding your personal information:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request corrections to incomplete or inaccurate data.
Right to Erasure: Request the deletion of your personal data where there is no legal or contractual requirement for us to keep it.
Right to Restriction or Objection: Object to or ask us to restrict the processing of your personal information.
To exercise any of these rights, please contact us using the details below.
8. Contact and Regulatory Complaints
If you have questions regarding this privacy policy or how we handle your personal data, please contact:
Email: [email protected]
Post: MM Building Surveyors Ltd, St. Gilgen Station Road, Staplehurst, Tonbridge, England, TN12 0QQ
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), via ico.org.uk or by telephone on 0303 123 1113. We would welcome the opportunity to address any concerns with you directly before you approach the regulator.